Refund policy

退货和退款政策

感谢您购买 ZER0HALO 漆器珠宝。由于我们的产品为手工制作的精细珠宝，请在购买前仔细阅读以下退货条款。

退货条件 自收货之日起 30天内，符合以下全部条件方可申请退货：

• 商品未经佩戴、未经使用
• 商品保持原始状态，无划痕、无污渍、无变形
• 商品附带原包装及所有配件（包装盒、防尘袋、证书等）
• 商品标签完好未拆除

不接受退货的情况 以下情况恕不接受退货或退款：

• 商品已佩戴或有使用痕迹
• 漆面因使用、碰撞或不当保存造成损伤
• 商品已拆除标签或原包装损毁
• 定制或个性化商品
• 因买家个人原因（不喜欢、尺寸偏好等）申请退货但商品已拆封

退款方式 退货经我们验收合格后，退款将在 5-10个工作日内原路退回至您的 PayPal 账户。运费不予退还，退货运费由买家承担。

损坏或错误商品 如收到损坏或与订单不符的商品，请在收货后 48小时内联系我们并附上照片，我们将优先为您补发或全额退款。

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hl2325987197@outlook.com. Please note that returns will need to be sent to the following address: [Please contact us at hl2325987197@outlook.com for return instructions] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hl2325987197@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hl2325987197@outlook.com.